Frequently Asked Questions

Whether you’ve rented before or are a first-time renter, you probably have questions. Here, we have the answers to the most common questions. You’re also welcome to contact us by phone or in our office, which is conveniently located right in the neighborhood. Our friendly and knowledgeable staff will be happy to answer all your questions.

New Tenant:

What do I need to do to view an apartment?

Come into our office and fill out an application. Our team of professionals will be happy to show you great apartments that are available.

What do I need to bring to your office to apply?

Bring a government-issued photo ID, your most recent check stub and something that has your current address on it.

How much is the application fee?

There is no application fee.

How long will it take for me to find out if I’m approved?

Our staff of professionals can usually have you approved and in your new home on the same day.

Will you consider an applicant with bad credit?

It depends. There may be other factors that will improve your eligibility such as steady employment and good references. We will take into consideration any unusual circumstances that may have created a temporary slip on an otherwise good credit history.

Is the rent negotiable?

No. We pride ourselves on offering the most modern, up-to-date apartments and amenities in the Chicagoland area. Once you experience what we have to offer, you’ll agree we offer the best value. We encourage you to look around; it only makes us look better.

Is there a security deposit?

We do not require a security deposit. Instead we have a move in fee.

What is the average size of your apartments?

Studio: 400-500 sq. ft. 1-Bedroom: 500-750 sq. ft. 2-Bedroom: 700-1000 sq. ft.

What condition will my new home be in?

Your new home has just been freshly painted, the beautiful oak floors have just been finished, new deadbolt locks have been installed, and every plumbing and electrical fixture has been inspected. We’ve even installed new window treatments. All you have to do is move in and enjoy your new home.


Unit Amenities:

What are some typical apartment features?

Every apartment is unique, however almost all units do have hardwood floors, ceramic tiled bathrooms and kitchens, ceiling fans, intercoms with security door buzzers, mini blinds, cable TV jacks and major kitchen appliances. Storage is not available.

Are utilities included?

Cano Properties supplies hot and cold water. You will be responsible for your own utilities (unless otherwise noted on our lease agreement) such as gas, electricity, telephone, cable TV and Internet services.

How is parking?

Several of our properties offer private, off-street parking, however street parking is generally easy to find.

Are there laundry facilities in the buildings?

A few of our properties offer laundry facilities, and those that do not have Laundromats nearby.

Are pets allowed?

We love pets, but for the comfort and safety of all our tenants, pets are not allowed.

Is there Internet access?

Yes, all properties are cable ready.

Will you allow me to attach a satellite dish to the roof or the side of the building?

No. Your lease allows you the exclusive use of the inside of your apartment, not the outside or any of the common areas. Every apartment has cable access.

Are the appliances gas or electric and are they in good condition?

All units include a new gas stove and refrigerator.

How is my heat controlled?

Every apartment has its own individually controlled thermostat that allows you to maintain the most comfortable living environment.

Is the apartment air-conditioned?

Some of our apartment buildings offer central air-conditioning. In the others, residents have the option of installing window units.

Are there smoke detectors in the apartment?

Yes. We install hard-wired smoke and carbon monoxide detectors with a battery back up in all apartments.


Building Amenities:

Is there a private lockable mailbox for each apartment?

Yes. Every apartment has a designated, lockable mailbox.

Are the hallways and exteriors well lit?

Yes. We go to great lengths to insure our residents’ safety by installing additional lighting to insure all areas are well lit.

Is the main building entrance secure and locked, and is there an intercom or doorbell for guest access?

Every building has a restricted-access lock system and an intercom and/or telephone entry system for optimum security.

How are the grounds maintained?

We have a dedicated staff of professionals who maintain the interiors and exteriors on a daily basis. This includes snow removal and maintaining our beautiful landscaping.

Is this building/area safe for walking around?

We cannot provide a recommendation about any particular neighborhood or building. This is Chicagoland. While we do our best to anticipate and provide for the safety needs of every resident, it is impossible to predict what events may or may not occur.



Who do I call in case of an emergency?

You can call our office 24 hours a day or access our Quick Response Team online. We’re always here to assist you.

Who handles apartment repairs and maintenance?

We do all repairs and maintenance for whatever you need. You can fill out our Online Maintenance Request form or call our office at 773-582-1985 and leave a message. Be sure to tell us your name, address with apartment number, telephone number(s) and a brief description of the necessary work.

If I have a maintenance issue who comes to my home?

We have over a dozen tradesmen who have been part of our staff for over 20 years. We understand the importance of getting your issue resolved quickly, professionally and courteously.


Rent Terms:

What if circumstances change and I need to move into a larger or smaller unit?

No problem. If you are a good tenant, we will do everything we can to accommodate your needs. We will release you from your old lease and create a new lease for the new unit beginning on the moving date.

What if circumstances change and I must vacate the apartment prior to the expiration of my lease?

The tenant is responsible for continuity of rent flow for the duration of the lease term. It is our policy to seek financial judgments against any lessee who breaks a lease prior to the end of its term, resulting in a vacancy for that unit.

Should I buy renter’s insurance?

Yes. It’s relatively inexpensive and it protects you from loss or damage to anything inside your residence.

When is rent due?

Rent is due on the first day of the month. No alternative arrangements will be made. Rent received after the 5th day of the month must include a predetermined late fee.

How can I pay my rent?

You can pay your rent at our conveniently located office, you can use the postal service or you can use our easy and hassle-free online payment option.

Does Cano Properties manage properties for other people?

We absolutely do not manage other properties. We only service our family of properties. Once you visit our property, you’ll see the Cano difference.